Support
We're here to help.
Questions about coins, rewards, Metro Mode or your account? Here's how to reach a real person.
Request a call back
In the app, open Me → Help & support → Request a call back. Pick a topic and a time; we call the number you signed in with. Your number is never shown to anyone else.
Email us
Write to support@railrobin.in. Tell us your RailRobin ID (@handle), never your sign-in code.
Write an email →Read the FAQ
Quick answers about Metro Mode, Robin, coins, rewards and privacy.
Open the FAQ →Delete your account
How to delete your account and data, in the app or without it.
See how →Privacy requests
Ask for a summary of your data, a correction or erasure, or raise a grievance under the DPDP Act.
Email a request →Report a security issue
Found a vulnerability? Tell us privately first, with steps to reproduce. Please don't test against other riders' accounts.
Report privately →In an emergency, call 112. RailRobin is not the metro operator. For lost property, station staff or travel problems, contact the operator:
- Namma Metro (BMRCL), Bengaluru: toll-free 1800-425-12345, or email travelhelp@bmrc.co.in
- Chennai Metro (CMRL): 24/7 helpline 1860-425-1515
In the app, the Safety & help sheet has these numbers and women's helplines one tap away.
Partners, press and investors
Run a café or shop near a station? Want to sponsor a coach theme, or talk about investing? We'd love to hear from you.